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FAQ Section

1. What is your Store Policy? 


Important Information:

We want you to be satisfied with your purchase. If you are not satisfied, you may return your new, unused item within 30 days for a refund or an exchange. Canceling and order must been done within 48 hours of the purchase. If you choose to cancel an order after the 48 hours but before delivery there is also a 10% charge back fee that will be taken for parts and material lost. 

All exchanged or returned merchandise must be in original factory condition with no modifications or alterations. Returned merchandise must include original packaging materials, warranty cards, manuals, instructions, etc. If the returned item requires repackaging, your refund/exchange will be subject to a repackaging charge.

How to return an item: 
Please re-pack the item in a sturdy box, include a copy of your invoice and complete the form on the back of the invoice. Returns must be shipped prepaid. CODs are not accepted. Shipping costs for exchanged merchandise will be charged to your credit card.

Items that are approved to be returned after 15 days are subject to a 30% restocking charge. We are unable to accept returns on electrical parts.


In an effort to help customers with low pricing, quick service and great value, Jimenez Bros Customs reserves the right to change suppliers, specifications, colors, prices and material at any point in time. Each of the previous items is subject to change without notice. jimenez Bros Customs is not responsible for any typographical errors or misinterpretations. Quantities are limited on some items.


Please always inspect your packages upon delivery. Try to inspect packages in the presents of the delivery driver. The driver must note any damage. If there is damage ask the driver for procedures for handling damage claims. You must hold original box, package materials and damaged merchandise for inspection or carrier will not honor the claim. Next notify Jimenez Bros Customs for instructions on returning damaged product. Jimenez Bros Customs is not responsible if no notification is given within 5 days of receipt.


All refused deliveries that are sent to the original shipping address given by a customer are subject to 15% restocking charge plus freight to and from the destination! 


Be sure to always check your delivery to make sure all the parts you ordered are received. Please read your invoice and check for a back order slip. Double check the package and all packing materials as some items are small and are packaged individually and may be wrapped inside some of the packing materials. Inspect the box for holes that may allow parts to fall out. If there is any damage to the box such as holes or the product is damaged please reference DAMAGE CLAIMS. If Jimenez Bros Customs has to split a shipment into multiple boxes, packages may be deliveries on different days. You must contact Jimenez Bros Customs within 5 days as stated above to assure prompt replacement. Jimenez Bros Customs assumes no liability after this period. 



1. Our Commitment To Privacy

Jimenez Bros Customs is committed to respecting the privacy and security of the personal information of every individual who uses our website,  (which we refer to in this Privacy Policy as the “site”, which term also refers to any content, functionality and services offered on or through the site).  This Privacy Policy outlines the information we will collect and how we will use that information, so that you may be informed about how we use your personal information and the choices you have regarding our use of, and your ability to review and change, your information. The site is owned by Jimenez Bros Customs LLC (who we refer to, together with our affiliates, as “us”, “we” or “our”). 
2.  Changes To Our Privacy Policy
Because of changes in Internet technology and practices, this Privacy Policy, and our security and other policies, may change from time to time.  Please consult this portion of the site for important changes to the Privacy Policy as they occur.  By using the site after we post any changes to this Privacy Policy, you agree to accept those changes, whether or not you have reviewed them, and such acceptance will be deemed legally conclusive.  
3.  How We May Collect and Use Non-Personally Identifiable Information
General.  You can visit most of our web pages without telling us who you are or revealing any personal information about yourself.  Like most websites, we automatically collect certain information as you browse our site, but the data we collect in this manner is limited to “browsing data” that is not used to personally identify you.  Examples of this type of information include the IP address of the computer used when accessing the site, information about your operating system and computer environment, the frequency of your use of the site, and your use of any hyperlinks available on the site.  We and our service providers, agents and advisers may process and use this data for purposes such as making sure the site works properly, assessing patterns of use, making improvements to the quality of the site and planning and evaluating marketing and communications initiatives.      
Cookies.  When you view the site, we might store some information on your computer in the form of a “cookie” or similar file.  “Cookies” are small text files that either are used for the duration of a session (‘session cookies’), or are saved on a user’s hard drive in order to identify that user the next time he/she logs on to the site (‘persistent cookies’).  We may use ‘session cookies’ to identify registered users logging in to the site.  These cookies are deleted from the component’s server soon after the session ends and are not collected or saved. 
We use ‘persistent cookies’ to recognize you when you return to the site, to recognize your password if you have clicked on the “save password” check box on login, and to analyze visitor behavior.
Most web browsers automatically accept cookies. You can usually change your browser to prevent that, such as by having your computer warn you each time a cookie is being sent or by choosing to turn off all cookies.  This can be done through your web browser settings. Because each browser is different, you should look at your browser’s “Help” menu to learn how to modify your cookie settings.  If you do disable cookies from your browser you may not be able to access certain sections of the site and this may make your experiences on the site less efficient. 
Pixel Tags.  We may also use pixel tags, which are tiny graphic images, to help us analyze your online behavior.  Pixel tags also will allow us to send you email in a format you can read and let us know when you have opened an email message from us.
We may use pixel tags to collect information about your visit, including the pages you view, the links you click and other actions taken in connection with our web site and our services.  We also collect certain standard information that your browser sends to every website you visit, such as your IP address, browser type and language, access times and referring web site addresses.
4.  How We May Collect and Use Personally Identifiable Information
“Personally identifiable information” (also referred to as “personal information”) is information that can be used to individually identify you, such as your name, address, email address and phone number.  The site does not automatically collect personally identifiable information, and we will only collect such information if you voluntarily provide it to us. 
We may obtain personally identifiable information from the following sources:
Email Communications. We may collect information that we receive from you when you contact us through the “Contact Us” link on the site.  This information may include your name, email address, address, phone number, and any other information you voluntarily include with your correspondence. If you have provided us with any information through the “Contact Us” link, and believe it is incorrect or has been changed since you provided it, or if you would like us to remove any personal information from our records, you should contact us again via the “Contact Us” link.
Account Information.  If you register to use the site, you will be required to submit certain information, such as your name and email address.  We will retain this information in our records relating to the site. We may use the email address you enter on the site to send you updates, and to contact you regarding any content you submit to the site[, including, for example, to let you know whether any content that you have submitted will be posted to the site] (see our Terms and Conditions of Use (the “Terms of Use”), available at Terms and Conditions, for more information regarding submitting content to the site).  If you believe that any of this type of personal information collected by us is incorrect, or has been changed since your initial registration on the Site, you should let us know by using the “Contact Us” link, or updating your account information through the login pages.
Purchase Information.  When you use the site to make a purchase, even if you do not create an account we will need to collect certain information from you, including your name, shipping address, telephone number, email address, and your billing address and credit card information.
Content.  Subject to the Terms of Use, you can contribute to the site in a number of different ways.  We may store these contributions (“User Content”), display them to other users, and use them for purposes consistent with the purpose of the site.  Your posting of any User Content is entirely voluntary and is at your own risk.  We are not responsible for the information that you choose to include in your User Content, including any information that could be used to personally identify you. If you include personally identifiable information in any User Content that is made available on the site, it can be viewed and used by any person viewing the site, and therefore your inclusion of any personally-identifiable information in any User Content is solely at your discretion and your risk.  Also, we cannot and do not guarantee that User Content will not be viewed by persons other than users of the site. For example, users of the site may share information available on the site with third parties, and we cannot control such activities.  Furthermore, you should be aware that even if we remove User Content, copies of it may remain viewable in cached and archived pages, or may have been copied or stored by other users of the site.
Third Party Services.  We may allow you to access third party services, such as Facebook and Twitter, to share selected User Content with those services. Your sharing of User Content through such third-party services is subject to the privacy practices of those services.
The site may also serve third-party content that contains their own cookies or tracking technologies, which means that third parties may be able to (through cookies, web beacons, or other tracking technology) collect information about you when you use the site. We cannot control these technologies or how they may be used.
5.  How We May Use and Share Information Generally
How We May Use Information.  We may store, process and use the information about you that we collect through the site in order to:
         Respond to your questions, comments, other feedback or requests for information;
         Customize and/or personalize your communications and your shopping experience;
         Communicate with you about your purchases, your account information or customer service matters;
         Administer web site features;
         Distribute marketing materials, promotions and surveys;
         Compile statistical information about our users’ equipment, browsing actions and patterns; and
         Learn how to improve our site, services and products.
How We May Share Information.  To enable us to more efficiently operate the site we may share your personal and other information with our affiliates and with selected third parties who are acting on our behalf as our agents, suppliers, or providers.   These third party service providers will be provided only with such information as is necessary under the circumstances.  Information provided to third parties will be permitted to be used only for the purposes stipulated by us, and those third parties will be subject to confidentiality obligations.  We may also enhance or merge personally identifiable information with data obtained from third parties for any of the foregoing purposes. 
Required Disclosures.  We may be required to disclose specific information upon governmental request, in response to a court order, when required by law, to enforce our website policies, or to protect our or others’ rights, property or safety.  We may also share information with companies assisting in fraud protection or investigation.  Nothing in this Privacy Policy shall be deemed to prohibit us from disclosing your identity or information if we are required to do so or if we believe such action is appropriate under the circumstances described in this paragraph.


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